FAQ's

 

 

 

Which payment options do you accept?

We accept the following cards in payment for purchases made online: Mastercard, Visa, Visa Delta, Maestro and Solo. We also accept Paypal.

Do you offer a repairs service?

Many factors can influence the wear and tear of jewellery. Therefore you should make sure that your jewellery is properly cleaned, repaired and stored. Always protect your jewellery from sharp blows, scratching, chemicals, sunlight and heat/cold to minimise these effects. Ideally, store your jewellery in a soft lined box or pouch and try to keep pieces apart, so that they dont rub together or tangle up. It is also recommended that you visit a jeweller once a year to have your jewellery cleaned professionally. This will keep them looking their best.

Vermeil on Sterling Silver can fade after time, so in order to keep your plated jewellery looking it's best, we offer a replating service at the following charges:

• £15 for small items (Rings, Small Bracelets, Pendants)

• £30 for larger items (bigger bracelets, Cuffs etc)

• £40+ for necklaces

We guarantee the plating of all of our vermeil products to last for 1 year, so if your items needs replating before this 1 year period, we will replate for free.

 

Please contact us with details about the jewellery piece that needs to be repaired (images required - mobile photographs are usually ok) and we will contact you shortly to give you a quote on our services.

What is the returns and refund policy?

We hope that you will be delighted with your order. However, if within 28 days of purchase you change your mind, we will be happy to offer you a full refund credited to the card used in the original sales transaction. Please note that goods should be returned in perfect condition, and in their original, undamaged packaging along with your completed returns note. Engraved items are non-returnable/non-refundable.

 

To ensure that you get a proof of postage please take your parcel into the Post Office, rather than using your company's postal collection.

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Copyright   Leonid Dementiev - 2019.

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