Ordering & Payment
We are very proud to have customers around the continents and we work our best to deliver Dementiev's jewellery to them with speed and quality!
Delivery around the United Kingdom
It generally takes 3-4 days to make the delivery around the UK, however it would take a bit longer if the jewellery is either out of stock or is custom made
Domestic delivery (UK) is free of charge.
Delivery outside of UK
Depending on your location it could take up to 10 days to deliver your beautiful jewellery.
- £7 fee for orders under £250
- Free of charge for orders £250+
All orders come beautifully wrapped and packed in our branded boxes, free of charge!
We will be happy to offer you an exchange or refund within 28 days of purchase. This includes items purchased in the Sale.
Goods purchased online must be returned to us in perfect condition and in their original packaging in order for us to process an exchange or refund. Engraved items are non-returnable/non-refundable.
Processing your Refund
Upon receipt of items, the credit or debit card originally used for the purchase will be credited with the cost of the goods minus the delivery charges (exceptions may apply). We will process your refund within 48 hours of receipt. Your credit card company may take 4-7 working days to credit your account.